Returns & exchanges.

If something doesn't feel right, we want to make it right.

Our policy

• Unopened products: full refund within 30 days of delivery.
• Opened products: case-by-case. Write to us with what didn't work and we'll figure it out together.
• Damaged in transit: free replacement, no return needed. Send a photo and we'll ship a new one.

How to start

Email team@ouvalabs.com with your order number. We'll send a prepaid return label and process the refund within 5 business days of receiving the package.